Contact Us
Zero Engineering Needed

AI and Automation for
Customer-Obsessed Companies

Copilot for every support agent workflow
Autopilot for customers to fully resolve their issues

Book a Demo

The World’s Best Customer Experience Teams Use KODIF

Group (4)
Mask Group (2)
Group (3)
Group (2)
Mask Group (1)
Mask Group
Group (1)
Group

Supercharge your CX team with
all-in-one GenAI automation solution

“Thanks to KODIF, we have successfully attained the goals we aimed for. Our customers now benefit from prompt and well-informed support, ensuring high quality service. Additionally, our agents can work more efficiently.”

Sarah Evanson

ReserveBar

Read ReserveBar Case Study
Email automation resolution rate
0 %
Integrated carriers
0 +
Average CSAT
0 %

AI-powered Agent Copilot for
Frontline Customer Support Teams

Empower your team to complete all their workflows within one tab
Consistency with Standard Operating Procedures
0 %
Improvement in Average Handle
Time (AHT)
0 % +
Reduction in Training &
Onboarding time
0 %
Improvement in Agent
Happiness
0 % +
Try Copilot Now

AI-powered Customer Autopilot

Enable customers to fully self-resolve their issues via any digital channel

Chat/SMS GenAI Resolution

✦ Real-time customer & order information
✦ Design rules for auto-resolution such as amount threshold, customer profile, and more
✦ Proactive engagement
Learn More

GenAI Email Automation


✦ Sentiment analysis
✦ Seamless agent handoff
✦ End-to-end ticket resolution
Learn More

Self-guided Forms

✦ Customized self-service flows
✦ Personalized UI forms
✦ Dynamic form fields
✦ Fraud Prevention
Learn More
Average Self-resolution Rate
0 %
Improvement in CSAT by at least
0 %
Average Expense Reduce
0 %
Try Autopilot Now

Empower Your CX Leadership with AI-driven Analytics

Unlock data and insights from support to benefit other teams
(Product and Operations)

Customer Journey

✦ See where customers complete their interaction
✦ Optimize your processes on the go

Agent Productivity

✦ Access real-time data on AHT, tickets processed per hour, FRT, and more
✦ Monitor CSAT and CES for every process and branch

Transactional Insights

✦ Identify trends in customer issues
✦ Gain detailed data on returns and refunds by category
✦ Pinpoint missing deliveries with precision by zip code

Use Cases

Leverage integrations with CX platforms and 100+ carriers to resolve WISMO tickets via web, email, mobile, text, or chat.
Order Status
Order Status
Use the contextual customer data to make decisions and refund customers based on their LTV, geography, or any other parameter.
Refund
Refund
Integrate seamlessly with your order management systems, ensuring instant refunds, generating shipping labels, and navigating business policies to create a smooth, error-free process for your customers.
Return and Exchanges
Return and Exchanges
Understand user questions and retrieve relevant product information from KBs, making it easy for agents or users to find the information they need quickly.
Product Information
Product Information
Efficiently handle routine inquiries such as subscription management and cancellation requests and provide personalized assistance, enhancing operational efficiency.
Account & Order management
Account & Order management
Rapidly identify issues, offer personalized step-by-step solutions, and reduce resolution times, minimizing downtime.
Product Support
Product Support
Provide instant payment assistance and resolve billing inquiries, ensuring a smoother experience for customers.
Billing and Payments
Billing and Payments
Turn any manual repetitive workflow process into a single-click action.
Any other multi-step workflow
Any other multi-step workflow

Compliant with Stringent Data Security and
 Privacy Standards

What Our Customers Say

“Kodif has played an essential role in our everyday work flows by streamlining processes and reducing time spent on tickets.”

Cindy Rodriguez, GoodEggs

“Kodif adds leverage to our support coverage by allowing us to decouple headcount from support volume.”

Brian Tan, Trust Wallet

“Since we adopted Kodif, agents can now focus on resolving important issues and prioritize high-value customers.”

Salman Abubakar, ex-Byte

“Since we adopted Kodif, agents can now focus on resolving important issues and prioritize high-value customers.”

Salman Abubakar, ex-Byte

“Kodif has been a true game-changer. Their self-service flows have increased our CSAT rating, return rate, and brand loyaltys.”

Dan Raphaelson

“Kodif isn't just a vendor; they're an invaluable partner. The team goes above and beyond to assist in decision-making and help you realize your vision.”

Michael Dang, Nom Nom

“Thanks to Kodif, our customers receive high-quality, fast, informed support, and our agents are able to work more effectively.”

Sarah Evanson, ReserveBar

“Kodif has played an essential role in our everyday work flows by streamlining processes and reducing time spent on tickets.”

Cindy Rodriguez, GoodEggs

Transform Your CX Game Now

Empower your team to deliver exceptional support
Book a Demo Now

Product

Industries

Resources

© Kodif.inc 2024. All rights reserved.

Contact Us
Log in
Sign up