Create powerful
self-serve CX flows

Unblock non-technical teams to build powerful CX flows, test them and run experiments. No coding skills required!

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Reduction in customer support costs

Deflect high volume tickets and reduce customer support costs by up to 70%.

Effortless customer experience

If customers reach out, it means things went wrong. Don’t delight them. Instead, resolve their problem with the lowest customer effort score (CES) possible.

Consistency in
resolutions

Agents are humans, and often they go off the scripts. Self-serve flows make sure you provide consistent customer support with no room for error.

How It Works
CX Flows

Build flows and get visibility into them

Turn agent scripts into a decision tree using the drag and drop menu. Be able to adapt the business logic and rules when necessary.

User Interface

Easily edit customer facing UI with mobile and web SDKs

Edit forms in the same application for both mobile and web clients and get changes reflected immediately. No need to wait for mobile release schedules.

Analytics

Get insightful and actionable analytics

Get visibility into CSAT, CES and expense for every flow and branch. Measure what matters most and get actionable insights.

A/B Testing

Experiment

Test new flows to improve metrics (CSAT, NPS) or optimize your refund expenses. Run A/B tests and track results.

Custom Code

Go deep when necessary

Extend the platform using your own code. Customize it to your company’s needs.

Solutions

Developed for teams of all sorts and sizes

Engineering teams

Extend the platform using your own code. Customize it to your company’s needs.

CX and Ops Teams

Get visibility into CSAT, CES and expense for every flow and branch. Measure what matters most and get actionable insights.

Product and Design teams

Edit forms in the same application for both mobile and web clients and get changes reflected immediately. No need to wait for mobile release schedules.

Features

Fully in the cloud

Build automations and workflows in the cloud

Versioning

Create new versions of workflows and track changes

Integrations

Seamless integrations with CRMs and your internal systems

Testing

Test your workflows to safely launch to production

Logging and Analytics

Unlock the value of data and get actionable insights

Training and support

Comprehensive documentation, tutorials and support

Integrations

Integrated with all tools you already
know and love

Zendesk
Shopify
Salesforce
Slack
FedEx
Intercom
Kustomer
Segment

Our Team

Built by the team from Uber, Amazon, and Stanford University

Investors

Backed by the same investors who invested early in Lyft, Palantir, Udemy, Gusto, Instacart, LucidChart, Webflow.

Meeting

Schedule meeting to request Demo