Features

CX Flows

Build flows and get visibility into them

Turn agent scripts into a decision tree using the drag-and-drop menu. Be able to adapt the business logic and rules when necessary.

User Interface

Easily edit customer facing UI with mobile and web SDKs

Edit forms in the same application for both mobile and web clients and get changes reflected immediately. No need to wait for mobile release schedules.

Analytics

Get insightful and actionable analytics

Get visibility into CSAT, CES and expense for every flow and branch. Measure what matters most and get actionable insights.

A/B Testing

Experiment

Test new flows to improve metrics (CSAT, NPS) or optimize your refund expenses. Run A/B tests and track results.

Custom Code

Go deep when necessary

Extend the platform using your own code. Customize it to your company’s needs.