Turn agent scripts into a decision tree using the drag-and-drop menu. Be able to adapt the business logic and rules when necessary.
Edit forms in the same application for both mobile and web clients and get changes reflected immediately. No need to wait for mobile release schedules.
Get visibility into CSAT, CES and expense for every flow and branch. Measure what matters most and get actionable insights.
Test new flows to improve metrics (CSAT, NPS) or optimize your refund expenses. Run A/B tests and track results.
Extend the platform using your own code. Customize it to your company’s needs.